I’ve come into the office today to check on a few things and its amazing how quiet it is without the team and activity levels we experienced in the lead up to Christmas – it’s almost eerie. By all accounts so far gifts got to where they should have, when they should have and we’ve already had some thank you emails.
We are currently in the final stages of 2010 planning for the coming 12 months will be renewing our focus on;
- Better communication with our clients, including a more personalised communication approach regarding those things we know they are interested in.
- Improvement of our website so that it is easier to use and navigate.
- Streamlining our systems and processes to include more specific delivery follow up, confirmation etc..
- Broadening our range of gifts, by season and occasion as well as new categories such as Organic, Fair Trade etc..
- The addition of new suppliers and products that will help us achieve number 3.
Thank you again to all our clients who supported us in 2009, Happy New Year and we look forward to working with you in 2010. We will be reopening on the 11th of January.